FAQs

Frequently Asked Questions

 

How long does it take to get my order?

Our turn around is 2 weeks from the date the order is placed. Please note processing time does not include shipping transit time. We can only estimate delivery dates, we do not guarantee any arrival dates.

 

Can I get a refund or exchange?

Due to the handmade nature of our products, we do not accept returns, exchanges, or cancelations. Please contact us if you have any problems with your order.

 

I message Sister Shirts on Facebook and posted in the VIP Group.  Why didn't I get a response?

We do not handle customer service questions on social media outlets. Please email us with any questions to hello@sister-shirts.com and we will respond within 24 hours.

 

Can we request a custom print?

Yes. We love working on custom orders. Please email us at hello@sister-shirts.com with your special request and use "Custom Order" in your subject line.

 

I want to order a shirt color that I do not see on the website.  Are there other colors not listed?

While we have online all of our listings, we can accommodate for special color requests as long as they are available to us. Please email us with special requests.

 

What are the care instructions for washing my shirt?

We recommend washing inside out in cold water and hanging to dry to get the most life out of your tee and print! 

 

My tracking number is not updating. What do I do?

After a package has been scanned by the post office, we recommend to contact your local post office for an update. Please keep in mind that it may take a day or two before your tracking shows any movement after we have sent over for scanning.

For more shipping policies please click here.